While technology and products have certainly changed, today’s market is inherently the same as any market before it, customers still demand two key purchasing metrics; price and performance. The entire history of commerce is bound by the two. One doesn’t exist without the other.
Companies that understand the value of delivering both, typically win the day. However, there are other strategic considerations that come into play, especially in the ESP category, like being responsive to needs, equipment quality, competency of personnel, tech support and availability.
Recently, Kimberlite Research conducted a 2020 ESP Supplier Performance Survey. The survey focused on those strategic performance metrics to determine how well ESP providers delivered across the spectrum of customer needs.
Customers responding to Kimberlite Research’s 2020 ESP Supplier Performance Survey rated Extract better than the competition in nearly every single ESP performance category in addition to being one of the most competitively priced suppliers.
Extract’s brand promise since inception has been to provide a unique combination of equipment reliability and service responsiveness, long missing from the industry, along with the goal to be competitively priced. Results from the survey are abundantly clear, Extract has the numbers to back up its ambition of being the best ESP provider in the industry.