.jpg)
Extract's Winning Service-First Approach
A large producer in the Permian Basin had a service provider that wasn’t able to keep up with their operational demands, resulting in extensive — and expensive — non-productive time. This operator was looking for a change, so they came to us. We sold them on our service, delivering a boost in performance that speaks for itself.
THE PROBLEM:
An operator was running 24-hour operations. However, they were suffering from constant operational delays on multiple wells due to non-productive time. It was a big job and their service provider was not able to keep up with their operational demands.
At Extract, we do things differently, which is better for our employees, and our customers.
The producer was paying the price for issues on the rig, downtime, non-operational equipment, and field service technicians simply not showing up on time to fix the problem. For a few years they made due with what they had, but when it was time to put up a new bid, they decided enough was enough.
THE PROCESS
The customer has very serious KPI metrics: Overall runtime, limited NPT, percentage of short runs. They demand the best from themselves and their vendors; if their vendors can’t deliver, they find someone else. This was bad for the other guy, but is great for us, because we know we can deliver. Their previous vendor had a smaller team running at a higher utilization rate, meaning their field service techs were overworked and unable to keep up with demand — resulting in costly delays. At Extract, we do things differently, which is better for our employees, and our customers. We maintain a large fleet of field service techs, which runs at a lower utilization rate, affording us the flexibility to deliver solutions at a moment’s notice and spend more time on a customer’s issue. The producer was impressed by our process, and even more by how it improved their performance.
Conclusion
They made the switch to Extract – and haven’t looked back since. We were awarded all of the work the operator put up for bid in Q1. After years of suffering through expensiveNPT, the customer is thrilled that their production is running at full operational efficiency. The customer has high expectations; we continue to exceed them, and are excelling in every one of their metrics for success. Extract remains their preferred vendor because they value our service that much.
